This Privacy Policy explains how ServiaHelpdesk.com (“Servia”, “we”, “our”, or “us”) processes personal data when providing its AI-enabled customer service orchestration platform (the “Service”).
By accessing or using the Service, you acknowledge that Servia processes personal data in accordance with this Privacy Policy and applicable data protection law.
Servia provides a customer service orchestration platform that enables businesses to route, analyze, and manage customer interactions across multiple channels and systems using AI-assisted workflows.
Servia primarily acts as a data processor on behalf of its customers.
All personal data submitted through the Service by customers or their end users (including messages, tickets, emails, voice interactions, and conversation history) is processed solely on documented customer instructions and for the purpose of delivering the Service.
Customers remain the data controller for all customer content and all AI-assisted processing configured within the Service.
Servia processes a narrow category of information required to operate, secure, and administer the platform itself, such as account administration, billing, security monitoring, and compliance obligations. For this limited operational data only, Servia determines the processing necessary to provide and protect the Service in accordance with applicable law.
(Processed for platform operations)
(Processed on customer instructions)
Data submitted by customers or their end users, including:
Technical data automatically generated when accessing the Service, including:
Such data is processed for security, performance, and operational integrity purposes and may be processed by Servia as a data controller where required for platform administration.
AI-assisted outputs generated in response to customer-defined workflows, such as:
These outputs are derived from customer-submitted data and remain under customer control.
Servia processes personal data under one or more of the following lawful bases, as applicable:
Servia processes data to:
All AI-assisted processing is initiated, configured, and controlled by customers.
Servia uses probabilistic artificial intelligence systems to support automation, classification, summarization, and workflow orchestration.
AI-generated outputs are supportive tools only and may occasionally be incomplete or inaccurate. They do not constitute legal advice, factual guarantees, or final determinations unless reviewed or confirmed by a human operator.
Customers retain full control over AI-generated outputs within the Service and may:
Requests may be submitted to:
📧 legal@serviahelpdesk.com
Servia implements industry-standard technical and organizational safeguards, including:
Where supported by third-party AI providers, Servia applies zero-retention or limited-retention processing safeguards to ensure customer content is not retained beyond the immediate processing request.
Personal data is retained only for as long as necessary to:
Retention periods vary depending on the category of data, the nature of the Service configuration, and customer instructions. Customer-submitted content is retained in accordance with the customer’s configured retention settings or contractual requirements. Customers may request deletion, export, or anonymization of their data at any time, subject to applicable legal and contractual obligations.
When no longer required, data is securely deleted or anonymized in accordance with Servia’s retention policies.
Servia may engage trusted third-party service providers (“sub-processors”) to support Service delivery, including:
All sub-processors are contractually required to:
Servia will provide reasonable advance notice of material sub-processor changes where required by applicable data protection law.
Customers may request the current sub-processor list or object to changes by contacting:
📧 legal@serviahelpdesk.com
Customers are responsible for:
Servia processes customer content strictly on documented customer instructions.
Personal data may be processed in jurisdictions outside the customer’s location, including the United Kingdom, European Union, and United States.
Where required, Servia relies on approved safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
Servia supports AI-assisted automation such as classification, prioritization, sentiment analysis, and workflow routing.
Servia does not make solely automated decisions producing legal or similarly significant effects without appropriate safeguards.
Where customers configure higher-impact automation:
Requests may be submitted to:
📧 legal@serviahelpdesk.com
Servia does not develop or train proprietary foundation AI models.
Customer content is processed exclusively to deliver the Service and is not used for independent AI model training.
Servia may use aggregated, anonymized, or de-identified operational metadata (such as system performance metrics) to improve platform reliability and functionality.
In accordance with the EU AI Act and applicable transparency obligations, Servia ensures that AI-assisted interactions are:
Depending on your location and applicable law, you may have the right to:
In responding to Subject Access Requests (DSARs), Servia will act in accordance with applicable data protection law. Where permitted under UK law, including the UK Data (Use and Access) Act 2025, Servia will take reasonable and proportionate steps to identify and provide relevant personal data, taking into account the volume, complexity, and technical structure of AI-assisted interaction data. This may include applying reasonable limits to searches of large-scale, complex, or continuously generated AI interaction logs where exhaustive retrieval would be disproportionate.
Where Servia acts as a data processor, requests relating to customer-submitted content should generally be directed to the relevant data controller, unless Servia is legally required to respond directly.
Requests may be submitted to:
📧 legal@serviahelpdesk.com
UK and EEA users also have the right to lodge a complaint with their local data protection authority.
The Service is not intended for individuals under 16, and Servia does not knowingly collect personal data from children.
Servia may update this Privacy Policy from time to time. Updates will be posted on ServiaHelpdesk.com with a revised effective date. Continued use of the Service constitutes acceptance of the updated Privacy Policy.
Trust Center: (Future link)
Our team is here to help you understand our privacy practices and answer any concerns.
