This Privacy Policy explains how ServiaHelpdesk.com (“Servia”, “we”, “our”, or “us”) processes personal data when providing its AI-enabled customer service orchestration platform (the “Service”).
By accessing or using the Service, you acknowledge that Servia processes personal data in accordance with this Privacy Policy and applicable data protection laws.
Servia provides a customer service orchestration platform that enables businesses to route, analyze, and manage customer interactions across multiple channels and systems using AI-assisted workflows.
Servia primarily acts as a data processor on behalf of its customers.
All personal data submitted through the Service by customers or their end users (including messages, tickets, emails, voice interactions, and conversation history) is processed solely on documented customer instructions and for the purpose of delivering the Service.
Customers remain the data controller for all customer content and AI-assisted processing configured within the Service.
Servia processes a limited category of information required to operate, secure, and administer the platform, including:
For this operational data, Servia may act as a data controller where necessary.
(Processed for platform operations)
We may process:
(Processed only with user authorization)
When a user connects a Google account via OAuth, Servia may access and process Google user data strictly to provide the requested functionality.
Depending on granted permissions, this may include:
This data is used solely for customer support and workflow automation features.
(Processed on customer instructions)
Automatically collected technical data may include:
Used for security, fraud prevention, and service performance.
AI-assisted outputs may include:
These outputs are derived from customer data and remain under customer control.
Google user data is used exclusively to provide Gmail integration and related functionality.
It may be used to:
We do not:
Users may revoke access at any time via Google account settings or Servia settings.
We process personal data under:
We use data to:
All AI processing is customer-controlled.
Servia uses probabilistic AI systems for automation and assistance.
AI outputs:
Customers may:
We apply industry-standard safeguards, including:
OAuth tokens and credentials are securely stored.
Data retention depends on configuration and operational needs. Where supported, we may apply zero-retention policies with third-party AI providers.
We do not sell personal data or Google user data.
We may use trusted subprocessors for:
All subprocessors are contractually required to:
We do not sell or trade personal data.
We retain data only as long as necessary for:
Retention depends on:
Data may be deleted, exported, or anonymized upon request.
Data may be processed in:
We use safeguards such as Standard Contractual Clauses (SCCs) where required.
We support AI-assisted automation such as:
We do not perform solely automated decision-making with legal or significant effects without safeguards.
Users may request:
We do not:
We may use aggregated, anonymized operational metadata to improve system performance.
AI interactions are:
Depending on your jurisdiction, you may have the right to:
Where Servia acts as a processor, requests should generally be directed to the relevant customer (data controller).
EEA and UK users may also lodge complaints with their data protection authority.
The Service is not intended for individuals under 16, and we do not knowingly collect data from children.
We may update this Privacy Policy from time to time.
Updates will be posted on ServiaHelpdesk.com with a revised effective date.
Continued use of the Service constitutes acceptance of updates.
Our team is here to help you understand our privacy practices and answer any concerns.
