Your privacy matters to us. This policy outlines how Servia collects, uses, and protects your personal information with complete transparency.
We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes your name, email address, company name, and any other information you choose to provide.
When you use Servia, we automatically collect certain information about your device and how you interact with our platform. This includes IP addresses, browser types, operating systems, referring URLs, and usage patterns within the application.
We use cookies and similar tracking technologies to enhance your experience, understand usage patterns, and improve our services. You can control cookie preferences through your browser settings.
Your information is used to provide, maintain, and improve Servia’s services. We use it to authenticate your account, process your requests, communicate with you about updates and features, and ensure the security of our platform.
We analyze usage data to understand how customers interact with Servia, identify areas for improvement, and develop new features that better serve your needs. This analysis is conducted in aggregate form whenever possible.
With your explicit consent, we may use your contact information to send you marketing communications about Servia updates, new features, or related services. You can opt out of these communications at any time.
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our infrastructure uses encryption both in transit and at rest, ensuring your data remains secure.
All data is stored in SOC 2 Type II certified data centers with 24/7 monitoring, redundant backups, and disaster recovery protocols. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities.
Access to your data is restricted to authorized personnel only, who are bound by strict confidentiality obligations. We use role-based access controls and maintain detailed audit logs of all data access.
We do not sell, rent, or trade your personal information to third parties. We only share your data in specific circumstances that directly support the delivery of our services or when required by law.
We work with trusted service providers who assist us in operating our platform, such as cloud hosting providers, payment processors, and analytics services. These partners are contractually bound to protect your information and use it only for the purposes we specify.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent notice on our platform before any such transfer takes place.
You have the right to access, correct, or delete your personal information at any time through your account settings. If you need assistance, our support team is available to help you exercise these rights.
You can request a copy of all personal data we hold about you in a portable format. We will provide this information within 30 days of your request, free of charge, unless the request is manifestly unfounded or excessive.
You have the right to object to certain processing of your data, restrict how we use your information, and withdraw consent for marketing communications. You also have the right to lodge a complaint with your local data protection authority.
Servia operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and regulations.
For transfers outside the European Economic Area, we use Standard Contractual Clauses approved by the European Commission or rely on other legally approved transfer mechanisms to ensure your data receives adequate protection.
We regularly review our data transfer practices to ensure ongoing compliance with evolving international privacy frameworks and regulations.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes.
Usage data and analytics may be retained in aggregated, anonymized form indefinitely to help us improve our services and understand long-term trends.
We maintain detailed data retention schedules that specify how long different types of information are kept and when they are securely deleted. These schedules comply with all applicable legal requirements.
Servia is designed for business use and is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If we become aware that we have inadvertently collected personal information from a child without proper consent, we will take immediate steps to delete that information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. When we make material changes, we will notify you via email and provide prominent notice within the Servia platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of Servia after changes are made constitutes acceptance of the updated policy.
Our team is here to help you understand our privacy practices and answer any concerns.
