Stop Drowning
In Tickets.
Servia’s intelligent AI agents resolve customer tickets automatically, reducing response times by 3x while your team focuses on high-value conversations.
Trusted by 10,000+ teams
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Order not received after 5 days
Alice M. • 2s ago
Auto-Resolved
Refund not processed to my account
Tom K. • Just now
Thinking...
Unable to login after password reset
Sarah L. • 3s ago
Queued
.
.
My refund was approved but I still haven't received it
I can see your refund of £29.99 was approved on March 9th and has already been sent to your original payment method. It should reflect within 24 hours — I've also sent a confirmation to your email!
Generated in 0.4s
Total Resolution Time Saved
1,240 hrs
CSAT Score
4.9 / 5.0
AI Accuracy
98.5%
Status
Resolved
Time Saved
12h 45m
TRUSTED BY LEADING COMPANIES WORLDWIDE
4.9/5 Average Rating
Same team completely different day
A support day without Servia, side by side with the exact same day using it — same tickets, same team, very different outcome.
From inbox chaos to answered, automatically.
Servia works alongside your existing support channels to automate repetitive tasks, organize incoming conversations, assist your agents with AI, and provide real-time insights into your support performance. Here's how every customer request moves through the platform.
Capture every ticket, everywhere
Email, chat, and social messages stop landing in five different inboxes. Servia pulls every channel into one queue the moment a message arrives.
Understand it like an agent would
Servia reads the message, pulls order history and the right help-center article, and knows the difference between "where's my refund" and "cancel my account.
Resolve it, or hand it off cleanly
Routine tickets get resolved instantly. Anything that needs judgment gets routed to the right agent, with full context already attached — no digging required.
Show you exactly what's working
Every resolution feeds a live dashboard, so you always know your response time, resolution rate, and CSAT — no guesswork, no waiting for the monthly report.
A reply drafted before the agent even opens the ticket.
Watch how Servia's AI Assistant understands customer questions, searches your knowledge base, drafts accurate responses in your brand's tone, and prepares replies for your team to review or send automatically.
Stop patching support together with five tools.
Servia combines AI automation, omnichannel support, ticket management, knowledge base search, workflow automation, and analytics into one customer support platform - so your team no longer has to switch between multiple tools to manage conversations.
Smart ticket routing
Every ticket lands with the right agent, skill, or automation the moment it arrives — no manual triage.
AI reply drafting
On-brand replies drafted from your help center and past tickets, ready for a one-click send.
Live performance dashboards
Response time, resolution rate, and CSAT tracked in real time, broken down by agent, team, or channel.
Omnichannel inbox
Email, chat, and social land in one queue, so agents never juggle tabs to answer one question.
Knowledge base sync
Your help docs stay in lockstep with what the AI says — update one article, update every future reply.
Workflow automations
Build no-code rules for escalation, follow-ups, and closing loops, so nothing slips through overnight.
Plays well with your stack.
Connect Servia with the tools you already use, including ecommerce platforms, CRMs, communication apps, payment providers, and developer tools. Your customer data stays connected, so AI always has the right context to respond accurately.
Explore integrations
Optimize performance & insights.
Servia gives support managers real-time visibility into response times, ticket resolution, customer satisfaction, and team performance, helping you identify opportunities to improve service and reduce operational costs.
Happy agents, happy customers.
Teams that switched to Servia talk less about ticket counts and more about the time they got back.
Servia transformed our support workflow. Response times improved dramatically, and our team can now focus on delivering a better customer experience.
Emma Richardson
Head of Customer Success • BrightFlowThe AI suggestions are accurate, fast, and incredibly helpful. Our agents save hours every week while maintaining a personal touch.
Michael Carter
CX Manager • Nova CommerceManaging customer inquiries has never been easier. Automation reduced repetitive tasks and helped us scale without hiring more staff.
Ryan Thompson
Operations Lead • MarketNestThe reporting dashboard gives us real-time insights into team performance. It's simple, powerful, and has improved our decision-making.
Amelia Lewis
VP Customer Experience • Vertex LabsThe world's leading AIs trust us
Don't take our word for it. Ask an AI.
Before you ask, we answered.
Servia never trains shared models on your tickets. You can request a full security review before rollout.
Most teams are live within a day. Connect your inbox and help center, and Servia starts drafting replies in your existing tone right away — no migration required.
Pricing is per resolved ticket, not per seat, so you're never paying more to add agents. Plans scale with the volume of tickets Servia actually handles for you.
Yes — you set escalation rules, tone guidelines, and approval steps per channel, and every AI-drafted reply can require human review before it sends.
Servia can run alongside your existing tool during a trial, or import your tickets, macros, and help center directly if you're ready to switch over.